Shipping Policy

We grow and pack everything we sell. What that means for you is that a box from us travels differently depending on what's in it, so here is exactly what to expect.

At a glance

What you ordered Where we send it How it travels
Produce & perishables
Microgreens, culinary herbs, vegetables, fruit, edible flowers, cut flowers, juices		 Alabama only Hand-delivered by us, cold-packed
Nursery stock
Houseplants, succulents, perennials, shrubs, saplings, bulbs, bare-root, gift cards		 Continental US
(no Alaska or Hawaii)		 Shipped, with plant food included
Merchandise
Hats, tees, and merch items		 All 50 states Standard parcel

Produce and perishables — Alabama only

These are cut or picked to order and hand-delivered by us. We don't ship them, and we won't pretend a box of microgreens survives three days in a truck. If you're outside Alabama, this is the one part of our catalog we can't get to you.

  • Everything travels cold. Produce and cut flowers are packed with ice packs and insulated liners, sized to the length of the run. Juices go out frozen or iced.
  • You choose a delivery window at checkout. If we need to change it, we contact you first — we don't just reschedule you.
  • Every delivery is photographed and time-stamped at the drop, so both of us know exactly what arrived and when.
  • Have somewhere shaded for the box to land if you won't be home. Alabama summers are unkind to lettuce.

Nursery stock — continental US

Live plants ship anywhere in the lower 48. We can't ship to Alaska or Hawaii.

  • Every plant ships with plant food. Not an upsell, not a coupon — actual food in the box, with instructions, so the plant has something to eat while it settles into your soil.
  • Plants are watered, wrapped and braced the morning they leave. The pot is secured so soil stays in the pot rather than loose in the box.
  • Bare-root stock and bulbs ship dormant — leafless, brown, and honestly quite dead-looking. That's correct. Plant them and give them their season.
  • You'll get tracking as soon as the label is made.

Weather holds

We don't put a living thing into a truck heading through a hard freeze or a heat wave. It arrives cooked or frozen and nobody wins. If your area is in one, we hold your order and email you rather than ship it into trouble. Your plant is worth more than our shipping stat.

Merchandise

Hats and tees ship to all 50 states by standard parcel. Gift cards are delivered by email, usually within minutes.

Ordering produce and plants together

Produce is Alabama-only and nursery stock ships nationwide, so the two can't always travel on one order. If you're outside Alabama, please place them separately — otherwise checkout can't work out how to get both to you.

When something runs late

We grow what we sell, so sometimes weather or a bad germination run means an order slips. If that happens you'll hear it from us before your delivery date, with a real reason and a real new date. Not silence.

If it arrives wrong

Open the box when it lands and look it over. If something arrived damaged, dead, or isn't what you ordered, email orders@wadegreens.com with your order number and a photo. Nothing ever needs to be shipped back to us — please don't try. See our Refund Policy for how we put it right.

Damage in Transit

Once a box leaves us it is in someone else's hands, and occasionally it takes a beating. Here is exactly how that is handled, so you are not guessing.

  • Every order is photographed before it is sealed. We keep that photo. It is how we can tell, and prove, what condition your order left the farm in.
  • Tell us within 48 hours of delivery. Email orders@wadegreens.com with your order number and photos — the outside of the box, the packing inside, and the plant or produce itself. All three matter for a carrier claim.
  • Keep the box and the packing material until we tell you the claim is settled. Carriers can require an inspection, and they deny claims where the packaging has been thrown out. This is the one thing that can cost you a resolution, which is why we are asking up front.
  • We file the carrier claim, not you. The shipping contract is between us and the carrier, so you are not able to file it even if you wanted to — only the shipper can. Chasing a freight company is our job.
  • You are not waiting on the carrier to be made whole. We replace or refund under our good-condition guarantee and settle with the carrier separately. That is our problem to sort out, not something you should have to sit through.

Stolen packages

If tracking shows your order was delivered and it isn't there, that is theft, not a shipping failure, and it is the one thing we cannot make right. We have no way to know what happened after the carrier marked it delivered, and no claim to file — carriers do not cover theft after delivery.

What we will do: pull the delivery record, photo and GPS scan where the carrier provides one, and send it to you so you have it for a police report or a claim on your own insurance. Sometimes that record shows the package went to the wrong address, which is a carrier failure and we will pursue it.

What we ask: if your porch is not a safe place for a box, send a delivery note at checkout or have it sent somewhere it can be received. A box of live plants sitting out is conspicuous.

For Alabama produce deliveries we photograph and time-stamp every drop ourselves, so there is always a record of exactly where it was left and when.



Questions before you order: orders@wadegreens.com.