Refund Policy

Everything we sell is alive or perishable, so returns don't work here the way they do at a clothing store. Nothing ever needs to be shipped back to us — please don't try. What we do instead is make it right when an order arrives wrong.

Our good-condition guarantee

Your order will arrive in good condition, true to name, and in the size you ordered. If it doesn't, we'll put it right.

That covers plants or produce that arrive dead, damaged, or in a state we wouldn't have handed you across a table at the market. It covers the wrong item, the wrong size, and the wrong quantity. Where a carrier caused the damage, filing that claim is our job, not yours — you shouldn't have to chase a freight company over a plant you bought from us.

How to tell us

Open the box as soon as it lands and look it over. If something's wrong, email service@wadegreens.com within 48 hours of delivery with your order number and a photo or two.

Photos matter — they're usually all we need, and they let us fix it the same day instead of going back and forth.

We'll reply within one business day. Depending on what happened and what's still standing in the field, we'll either send a replacement or refund you. Refunds go back to your original payment method and post within 10 business days, though your bank can take a few days longer than that.

We'd rather send you a healthy plant than your money back — but if we can't, you get your money back.

Where the guarantee stops

We'd rather be straight with you about this than bury it.

  • Dormant stock that looks dead but isn't. Bare-root plants, bulbs, corms and tubers ship dormant — leafless, brown, and frankly lifeless-looking. That's correct, not damaged. Plant them and give them their season. If you're unsure, send us a photo before you write it off and we'll tell you honestly what you're looking at.
  • Normal transit stress. A few yellowed leaves, some leaf drop, or a bit of wilt is ordinary. Most of it recovers within a week or two of being planted and watered.
  • How a plant does once it's settled in with you. After it arrives healthy, the watering, light, soil and weather are out of our hands, and we don't guarantee against them. We're not going to leave you stranded, though — tell us what's happening and we'll give you real advice, because we'd rather you succeed and come back.
  • Deliveries we couldn't complete because the address was wrong, no one could receive it, or the site wasn't safe for our driver.
  • Sale items and gift cards. Final.

Cancelling

Cancel any time before your order ships or before your scheduled delivery day and we'll refund you in full, no questions. Once a live order is packed and moving, we can't pull it back — it's already cut or dug.

Local delivery

Produce and perishables are Alabama-only and hand-delivered. Every delivery is photographed and time-stamped at the drop. The same 48-hour window applies.

Questions

Email service@wadegreens.com with your order number and we'll sort it out. See also our Shipping Policy for how each kind of order travels.

Last updated 19 September 2026